Frequently Asked Questions

Because most roofing companies don’t have a claims process – they have individual reps doing it their own way. When there’s no standardized system, results are only as good as the person handling that particular claim. The fix isn’t hiring better reps. It’s building a process that every rep plugs into.

Because what works informally at low volume doesn’t scale. When each rep owns their own claims from start to finish, adding more reps and more jobs multiplies the chaos. A scalable claims process has to be centralized, standardized, and owned by someone outside the sales team.

Most roofing companies don’t know and that’s part of the problem. Inconsistent scoping, missed supplements, and slow or mishandled communication with insurance companies are the most common revenue leaks. The answer varies by company, but the gap between what’s being approved and what could be approved is almost always significant.

YVA is a done-for-you claims process for storm restoration roofing companies. We take ownership of the entire claims lifecycle – filing, estimating, homeowner and insurance communication, negotiating, and supplementing. Your reps sell the job and hand it off. We handle everything from that point to final settlement.

No. YVA is a claims process partner for roofing companies. We work on behalf of the roofing contractor, not the homeowner, and our focus is on building and running a consistent, scalable claims infrastructure inside your operation.

An in-house claims manager is still one person – which means you’ve still got a single point of failure, a salary to carry, and no guarantee of consistency as your volume grows. YVA is a full process and team that scales with you. You’re not hiring a person, you’re installing a system.

Yes. YVA is built to run consistently across your entire operation – every rep, every job, every state. The process doesn’t change based on geography.

YVA is designed for high-volume storm restoration contractors who are either already scaling or actively trying to. If you’re handling claims at meaningful volume and finding that the process is inconsistent, unpredictable, or too dependent on individual reps – YVA is built for your operation.

Once a job is sold, your rep hands the claim off to YVA. From that point, we take ownership of every step – we don’t come back to your team with questions or problems. The rep gets back to selling. The process runs without them.

We manage all of it directly. That means your reps aren’t in the middle of back-and-forth between the homeowner and the adjuster, and nothing gets lost, delayed, or mishandled because someone forgot to follow up.

We treat supplementing as a core part of the claims process – not an afterthought. Every claim is reviewed for anything owed that was not in the original scope, and we negotiate with the insurance company to recover it.

We start with a controlled batch of claims so you can see the process in action before full rollout. This gives you visibility into how it works and what the outcomes look like before committing to a full-scale implementation.

Consistent claim outcomes rep to rep, higher approved values through better estimating and supplementing, and reps who close more jobs because they’re not managing claims. The business result is more predictable revenue and a process that actually scales.

It depends on where your current process has gaps – but consistent estimating and proactive supplementing almost always result in higher approved values per claim compared to an ad hoc process. We can give you a clearer picture once we understand your current volume and average claim profile.

The process improvement is visible from the first batch of claims. Reps are freed up immediately. Claim outcomes become consistent immediately. The revenue impact compounds as volume grows and every claim is handled the same way.

Scaling a storm restoration company stops being about hiring more reps and starts being about whether your back-end process can handle the volume. Claims infrastructure is the most common bottleneck – and the least talked about.

Approval rates improve when claims are filed correctly and completely from the start, scopes are built to maximize value, and someone is actively negotiating and supplementing on every single job – not just the ones a particular rep happens to fight for.

It’s the end-to-end process of handling a storm damage insurance claim on behalf of a roofing customer – from initial filing through final payment. For most roofing companies, this process is informal and rep-dependent. Done properly, it’s a standardized system that runs the same way on every job.

The answer is removing claims from their plate entirely. When a rep has to manage the claim after the sale, they’re splitting their time between selling and admin. A dedicated claims process – internal or outsourced – lets reps do one thing: close jobs.

Supplementing is the process of going back to the insurance company after an initial claim approval to recover additional costs that weren’t included in the original scope – missed line items, code upgrades, material price increases, and other legitimate costs. Done consistently, it significantly increases the total value recovered on every claim.