Frequently Asked Questions

Because most roofing companies don’t have a claims process – they have individual reps doing it their own way. When there’s no standardized system, results are only as good as the person handling that particular claim. The fix isn’t hiring better reps. It’s building a process that every rep plugs into.

Because what works informally at low volume doesn’t scale. When each rep owns their own claims from start to finish, adding more reps and more jobs multiplies the chaos. A scalable claims process has to be centralized, standardized, and owned by someone outside the sales team.

Most roofing companies don’t know and that’s part of the problem. Inconsistent scoping, missed supplements, and slow or mishandled communication with insurance companies are the most common revenue leaks. The answer varies by company, but the gap between what’s being approved and what could be approved is almost always significant.

There’s no single number that applies across every carrier, region, and damage type — anyone giving you a universal average is guessing. What’s consistent is that the gap between an initial approval and a fully supplemented claim is almost always meaningful, and that the recovery compounds significantly when it’s happening on every claim rather than selectively. The contractors who see the biggest lift are typically those whose previous process had the most inconsistency – because there’s more unclaimed value sitting in their existing claim volume.

YVA is a done-for-you claims process for storm restoration roofing companies. We take ownership of the entire claims lifecycle – filing, estimating, homeowner and insurance communication, negotiating, and supplementing. Your reps sell the job and hand it off. We handle everything from that point to final settlement.

No. YVA is a claims process partner for roofing companies. We work on behalf of the roofing contractor, not the homeowner, and our focus is on building and running a consistent, scalable claims infrastructure inside your operation.

An in-house claims manager is still one person – which means you’ve still got a single point of failure, a salary to carry, and no guarantee of consistency as your volume grows. YVA is a full process and team that scales with you. You’re not hiring a person, you’re installing a system.

Yes. YVA is built to run consistently across your entire operation – every rep, every job, every state. The process doesn’t change based on geography.

YVA is designed for high-volume storm restoration contractors who are either already scaling or actively trying to. If you’re handling claims at meaningful volume and finding that the process is inconsistent, unpredictable, or too dependent on individual reps – YVA is built for your operation.

Once a job is sold, your rep hands the claim off to YVA. From that point, we take ownership of every step – we don’t come back to your team with questions or problems. The rep gets back to selling. The process runs without them.

We manage all of it directly. That means your reps aren’t in the middle of back-and-forth between the homeowner and the adjuster, and nothing gets lost, delayed, or mishandled because someone forgot to follow up.

We treat supplementing as a core part of the claims process – not an afterthought. Every claim is reviewed for anything owed that was not in the original scope, and we negotiate with the insurance company to recover it.

We start with a controlled batch of claims so you can see the process in action before full rollout. This gives you visibility into how it works and what the outcomes look like before committing to a full-scale implementation.

Consistent claim outcomes rep to rep, higher approved values through better estimating and supplementing, and reps who close more jobs because they’re not managing claims. The business result is more predictable revenue and a process that actually scales.

The comparison isn’t just cost — it’s cost versus what you’re currently losing. An in-house claims manager runs $60,000–$90,000 annually in salary alone, covers one person’s capacity, and creates a single point of failure. An ad hoc rep-managed process costs nothing on paper but bleeds revenue through missed supplements, inconsistent scopes, and reps who aren’t selling because they’re managing paperwork. Outsourcing to a dedicated claims process like YVA replaces all of that with a system that scales with volume, pays for itself through higher approved values and recovered supplements, and frees your reps to do the only thing that directly generates revenue: close jobs. The ROI calculation changes significantly once you factor in what consistent supplementing recovers per claim multiplied across your annual volume.

It depends on where your current process has gaps – but consistent estimating and proactive supplementing almost always result in higher approved values per claim compared to an ad hoc process. We can give you a clearer picture once we understand your current volume and average claim profile.

The process improvement is visible from the first batch of claims. Reps are freed up immediately. Claim outcomes become consistent immediately. The revenue impact compounds as volume grows and every claim is handled the same way.

Scaling a storm restoration company stops being about hiring more reps and starts being about whether your back-end process can handle the volume. Claims infrastructure is the most common bottleneck – and the least talked about.

Claims infrastructure is the standardized system that manages every step of the insurance claims process — from initial filing through final settlement — the same way on every job, regardless of which rep sold it. Most roofing companies don’t have claims infrastructure. They have individual reps handling claims their own way, which means results vary by person, not by process. Claims infrastructure removes that dependency. It centralizes ownership of the claims lifecycle, standardizes how claims are filed, estimated, communicated, negotiated, and supplemented, and makes the outcome predictable at scale. For storm restoration contractors, it’s the difference between a business that grows and one that gets louder as it adds volume.

Storm restoration roofing is a segment of the roofing industry focused on repairing or replacing roofs damaged by hail, wind, or other severe weather events — where the cost of work is paid through a homeowner’s property insurance claim rather than out of pocket. The business model is fundamentally different from retail roofing. Sales cycles are compressed because urgency is created by storm events. Revenue depends on what insurance approves, not just what a homeowner agrees to pay. And the back-end process — filing, estimating, negotiating, and supplementing insurance claims — is as important to profitability as the work itself. Companies that treat claims as an afterthought leave significant revenue on the table on every job.

Approval rates improve when claims are filed correctly and completely from the start, scopes are built to maximize value, and someone is actively negotiating and supplementing on every single job – not just the ones a particular rep happens to fight for.

It’s the end-to-end process of handling a storm damage insurance claim on behalf of a roofing customer – from initial filing through final payment. For most roofing companies, this process is informal and rep-dependent. Done properly, it’s a standardized system that runs the same way on every job.

The answer is removing claims from their plate entirely. When a rep has to manage the claim after the sale, they’re splitting their time between selling and admin. A dedicated claims process – internal or outsourced – lets reps do one thing: close jobs.

Supplementing is the process of going back to the insurance company after an initial claim approval to recover additional costs that weren’t included in the original scope – missed line items, code upgrades, material price increases, and other legitimate costs. Done consistently, it significantly increases the total value recovered on every claim.

Predictability in storm restoration comes from process consistency. When every claim is handled the same way – filed the same, scoped the same, negotiated the same – revenue becomes far more foreseeable. The variability that makes most storm restoration revenue unpredictable is almost entirely a process problem.

We treat supplementing as a core part of the claims process — not an afterthought. Every claim is reviewed for anything owed that was not in the original scope, and we negotiate with the insurance company to recover it. That means line-by-line scope review on every job, not just the ones that look obviously underpaid. Most roofing companies only push back on supplements when a rep notices something is off. We push back on every claim, every time, as a matter of process.

It depends on where your current process has gaps — but consistent estimating and proactive supplementing almost always result in higher approved values per claim compared to an ad hoc process. We can give you a clearer picture once we understand your current volume and average claim profile.

Supplementing applies to virtually every storm damage claim because the conditions that create missed line items — adjuster time pressure, scope templates that don’t account for local code, and initial estimates built to minimize payout — exist on nearly every file. It’s not limited to large losses or complex roof systems. Hail claims, wind claims, and combination damage claims all carry supplement potential. The size of the recovery varies, but the opportunity to recover something additional exists on the overwhelming majority of claims when someone is looking for it systematically.

It depends on the insurance company and the complexity of what’s being recovered. A straightforward supplement on a clear line item omission can be resolved in days. A negotiated supplement involving code upgrades, depreciation disputes, or carrier pushback can take several weeks. What matters is that someone is actively driving it to resolution rather than waiting on the carrier to respond. That follow-through is what most rep-managed processes lack — and where the most money gets left behind.

Yes – and in many cases it’s necessary. On Actual Cash Value policies, the depreciation holdback can only be released after work is complete and documentation is submitted. Beyond that, code upgrade costs, permit fees, and certain material charges are often best documented post-completion when the full scope of what was required is confirmed. The window for supplementing doesn’t close the moment a roof is installed. What matters is acting within the timeframe allowed under the policy and having the documentation to support what’s being claimed.

The most frequently missed items fall into four categories. Code upgrades — things like drip edge, ice and water shield, and permit fees that local code requires but adjusters routinely exclude from initial scopes. Accessories and detailing — step flashing, pipe boots, ridge caps, and ventilation components that get lumped into base labor instead of broken out properly. Disposal and logistics — dump fees, material delivery charges, and additional labor for steep slopes or difficult access. And depreciation recovery — on ACV policies, holdback amounts that can be recovered once work is complete but only if someone follows up to release them. These aren’t edge cases. They appear on most claims and go uncollected when no one is actively reviewing the scope against what’s owed.